Question 1

What is included in the initial project cost?

Accepted Answer

Our pricing includes everything needed to design, develop, and launch your website. This includes consultations, design mockups, development, testing, and initial content setup. There are no hidden fees or surprise charges.

Question 2

Do I need to pay for website hosting separately?

Accepted Answer

No, all our plans include hosting for the first year. After the first year, hosting can be renewed at a competitive rate, or we can help you transition to your preferred hosting provider if desired.

Question 3

How long does it take to complete a website project?

Accepted Answer

The timeline varies depending on the complexity of the project and plan selected. Basic websites typically take 4-6 weeks, Professional sites 6-8 weeks, and Enterprise projects 8-12 weeks. We'll provide a more specific timeline during our initial consultation.

Question 4

Can I upgrade my plan later if my business grows?

Accepted Answer

Absolutely! We've designed our pricing structure to make it easy to scale as your business grows. You can upgrade at any time, and we'll only charge the difference between your current plan and the new one.

Question 5

Do you offer ongoing maintenance and support?

Accepted Answer

Yes, all plans include a free support period (3, 6, or 12 months depending on the plan). After that, we offer monthly maintenance packages to keep your site secure, updated, and running smoothly.

Question 6

Is there a refund policy if I'm not satisfied?

Accepted Answer

We're committed to your satisfaction. If you're not happy with our services, we offer a 14-day money-back guarantee from the start of the project. After the design phase begins, refunds are prorated based on the work completed.

Question 7

Can I provide my own design or do you handle everything?

Accepted Answer

We can work with your existing designs or create everything from scratch. If you have brand guidelines or specific design preferences, we'll incorporate them into our process to ensure the final product aligns with your brand identity.